01 ABOUT
We built this because the standard answer never worked.
Twenty-eight years of delivering programmes produced the same conclusion repeatedly: the framework was rarely the problem, and the people were rarely the problem. The team's ability to think together was the problem — and nobody was measuring it.
02 WHERE IT CAME FROM
From delivering programmes to measuring the thing that decided them.
Systemhelp has delivered technology and change programmes for organisations across several sectors — including work recognised with a Computing Cloud Project of the Year award and an Nvidia Best Newcomer award.
After enough programmes, a pattern becomes impossible to ignore. The teams with the best individuals did not reliably win. The teams with the newest framework did not reliably win. The teams that could adapt together — that surfaced bad news early, made decisions near the information, and got better after every failure — did.
Then the research caught up with the observation. MIT found that individual intelligence does not predict team performance, and identified a collective-intelligence factor instead. Google spent four years looking for the same thing and found that it comes down to how the team works, not who is in it.
So we built an instrument to measure it, and a method to raise it. TEAM IQ Creator is the result: six pillars, twenty-two chapters, fourteen tools, one measurement cycle — and a re-measurement that tells you whether any of it worked.
In one line
We measure how well a team thinks together, raise the weakest pillar first, and prove the change on the same scale.
03 THE TEAM
A small team, deliberately
Everyone who works with you has delivered, not just advised. That is the only criterion we hire against for this work.
Andrew Phillips
Founder and lead practitioner
28 years of delivering technology and change programmes, including award-winning cloud delivery. Built the TEAM IQ Creator method from the pattern that kept repeating across industries. Nine motorsport championships before that.
Glenn Phillips
Delivery and facilitation
Runs diagnostic sessions and programme delivery, and is usually the person in the room asking the question nobody had written down yet.
Sally Lawrence
Client and programme management
Keeps the programmes on schedule and the evidence in order, so that the re-measurement happens when it was promised rather than when it is convenient.
Linda Martin
Learning design and materials
Builds and maintains the twenty-two chapters, the fourteen tools and the exercises, and makes sure every chapter ends in a working artefact rather than a discussion.
How we work
Small team, senior people, no account layer
You will work with the people who built the method. There is no junior consultant between you and the design decisions, and no account manager between you and the practitioner.
Where we are
United Kingdom, working remotely and on site
Most diagnostics and programmes run remotely, with opening sessions, midpoint reviews and board presentations in person where geography allows.
Network Advansys Limited, trading as Systemhelp, is registered in England and Wales, company number 3503850. Our registered office is 49 Station Road, Polegate, East Sussex, England, BN26 6EA.
04 HOW WE WORK
Four commitments we will hold to
We measure before and after
Anything we do starts with a baseline and ends with a re-measure on the same scale. If the number does not move, we will say so before you ask.
We cite our sources
Every statistic on this site links to the published research behind it. We have removed claims we could no longer source, including one we used to display.
We start small on purpose
The first paid step is £1,200 and it is credited back. Nobody should have to bet a budget on a promise.
We make ourselves optional
The tools, artefacts and plans belong to you. The last week of a programme is designed to make our continued involvement a choice rather than a dependency.
05 QUESTIONS
About us
Are you a training company?
No. Training is one component of a programme, but the product is measurement and capability. If all you want is a course, the free monthly workshop and the book cover most of it.
Do you use contractors?
Occasionally for specialist facilitation, always named in advance and always working alongside one of us rather than instead of us.
What sectors do you work in?
The method is sector-independent, because the constraint is collective intelligence rather than domain knowledge. Most enquiries come from technology, financial services, engineering and professional services organisations of 200 to 2,000 people.
Why is the site in pounds sterling?
We are UK-based, VAT-registered, and most of our customers are UK businesses that reclaim the VAT. Quoting in pounds with VAT shown separately is simply the honest way to price.