Terms of business

Last updated: 1 October 2026

Contents

1. Who we are
2. This website
3. How engagements are formed
4. Fees, VAT and payment
5. Cancellation and rebooking
6. Intellectual property
7. Confidentiality and benchmark data
8. Liability
9. Governing law

Who we are

We are Network Advansys Limited, trading as Systemhelp. Systemhelp is a trading name of Network Advansys Limited, a company registered in England and Wales. Our company number is 3503850 and our registered office is 49 Station Road, Polegate, East Sussex, England, BN26 6EA. You can contact us at [email protected].

This website

The material on this website is general information about TEAM IQ Creator and our work. It is not a binding offer, advice for a particular circumstance, or a promise that a particular outcome will be achieved. Using this website does not create a client relationship or an engagement.

How engagements are formed

An engagement is formed only when we issue a written proposal that you accept, or we send written order confirmation. The proposal or order confirmation will set out the scope, deliverables, timings, assumptions, fees and any terms that differ from this page. It takes precedence where there is a difference.

Fees, VAT and payment

Published prices are in pounds sterling and exclude VAT at the prevailing UK rate. Unless the written proposal says otherwise, a diagnostic session fee is payable before the session.

The diagnostic session fee is credited in full against a corporate diagnostic or corporate programme commissioned within six months of that session. The credit cannot be exchanged for cash or applied to unrelated work.

Larger engagements

For a larger engagement, invoices are normally issued in three stages: on signature, at the midpoint, and on delivery of the closing report. Payment is due by the date stated on the invoice. We may charge statutory interest and reasonable recovery costs on late payment, and may pause work until overdue sums are paid.

Cancellation and rebooking

If you need to move a diagnostic session, please give at least 48 hours’ notice. With fewer than 48 hours’ notice, the session may be rebooked once at no cost. Further changes, or a missed session, may require a new booking and fee. Cancellation terms for larger engagements will be stated in the written proposal.

Intellectual property

We retain ownership of our method materials, including the TEAM IQ Creator method, scorecards, exercises, templates, training content and underlying know-how. Once the agreed fees have been paid, the client receives a non-exclusive, non-transferable licence to use the tools and artefacts produced for it internally and indefinitely. The client may not sell, publish, license or present our method materials as its own without written permission.

Confidentiality and benchmark data

Each party will keep the other’s confidential information confidential and use it only to carry out the engagement, except where disclosure is required by law or the information is already public through no fault of that party. The client should tell us about any site, security or handling rules that apply before sharing information.

Where a client contributes data to a benchmark, we will anonymise and aggregate the contribution. We will not identify the client, its people or its individual team results in benchmark material without written permission.

Liability

To the fullest extent permitted by law, our total liability arising from an engagement is limited to the fees paid for the engagement concerned. We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from decisions made by the client or its people. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

Governing law

These terms, and any non-contractual dispute or claim arising from them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless a written proposal says otherwise.